ONLOAN
Onloan, a destination for all things independent fashion. A subscription-based service, with a monthly fee enabling users to feel the same online shopping buzz from receiving something new through the door, without buying into the fast-fashion business model of overconsumption.
To boost subscription conversions for Onloan, online fashion rental service, I implemented a multifaceted UX approach that combined data-driven, stakeholder & user insights in to strategic flows and responsive designs, delivering a seamless and satisfying experience for the fashion customers.
Business goals & Vision Statement
Discovery
Stakeholder & leadership interviews
Discovery
Questionnaire
Discovery
Data Analysis
Discovery
Heatmap & hotspot review
Discovery
Empathy mapping of existing subscription journey
Define