My role:

Freelance UX UI (Product Designer)

Reporting to:

Founders

Team dynamic:

Sole designer

ONLOAN

Onloan, a destination for all things independent fashion. A subscription-based service, with a monthly fee enabling users to feel the same online shopping buzz from receiving something new through the door, without buying into the fast-fashion business model of overconsumption.

To boost subscription conversions for Onloan, online fashion rental service, I implemented a multifaceted UX approach that combined data-driven, stakeholder & user insights in to strategic flows and responsive designs, delivering a seamless and satisfying experience for the fashion customers.

 

Business goals & Vision Statement

 
 
 

Discovery

Stakeholder & leadership interviews

 

Discovery

Questionnaire

 
 
 
 
 

Discovery

Data Analysis

 

Discovery

Heatmap & hotspot review

 
 
 

Discovery

Empathy mapping of existing subscription journey

Define

How might we?